Really beautiful building, restored with huge flair and restrained taste, in a central but quite location. Our room for 4 was rather poky - it had no windows at all, which was claustrophobic. Small but sunny pool which the kids enjoyed. Greatr breakfasts, although there were no menus, so it took us a few days to work our what was available to us as vegetarians with poor spanish. But the real upset was the middle aged american staying in the hotel with two young prostitues - my teenage daughters first noticed this in the swimming pool Worse still, we booked the hotel MPV to take us to Granada, only to find out - quite literally after we had put our bags in the car - that the american and his companions were coming with us and that we were going to take a detour to the airport at Managua adding substantialily to our journey time and with no commensurate reduction on cost for us!
It was an unpleasant and tense experience adn put a real downer on the stay - particularly given all the publicity in Nicaragua about these issues. This review is Beyond-the-Pale. I want to be very direct as I speak for the owners, the managers and all of our employees and our families.. There has never been and will never be any tolerance for prostitutes anywhere on our property to the best of everyones knowledge as a sidebar, none of our wonderful employees, ALL from this very religious city and many large close families, would work for any hotel that allowed prostitutes.
We have a sercuity system with several cameras in our public areas for the safety of our guests. We also have 24 hour security at the gates of our hotel and parking area. We have completed a total review of the recorded DVD's and there is absolutely no incident of any misconduct. We have also interviewed our employees. Even though it was the Christmas season, I was here most of the time, My son was here, our wonderful Nicarguan Female General manager Our Human resourse manager This "cyber review" is the first we hear of any of these problems Would it not have been more effective, to simply tell the owner, the manager, the waiter, the receptionist, the driver, the guard and correct whatever the concern was?
We did not become the 1 Hotel, by not listening to our customers. We had 20 events, including two weddings, in December and one wedding this weekend Also maybe a lack of understanding Nicaraguan and Spanish culture, that Christmas is a very religious period and most employees of all hotels want to be with their families and at church; hence their experience in other hotels and their suprise that resturant operations may be affected on Christmas.
My thanks to all the clients of Tripadvisor whom have taken the time to read my sincere response and thank tripadvisor for the opportunity to respond. Lonely Planet's review of this hotel states: "A pearl indeed. If this is the best hotel in the city, then I shudder to think of what the other places are like. The outside of the hotel was quite nice-- but you can't judge a book by its cover. When we arrived on December 26, the first room, near the pool, was not cleaned so we were put in another room toward the front of the hotel, off the street.
