I have checked in at While I checked in the reception they receptionist is very rude the person name is Mr. Uttam and they don't know whats called a hospitality and I saw they have given the room one couple without luggage they have taken money without receipt given to the guest. First time I have seen how they gives the room without luggage, because I travels trough out India for my office work. Very poor and very bitter knowledge about this hotel and their staffs. Stayed a night in April My friend had booked over phone.
When I reported at the reception they very courteously and said that the rate would be what was agreed uopn with my friend. I even confirmed the amount. But an hour after checking in they informed that the rate would be much higher as a higher room was available. I was there as my son was appearing in an entrance exam the next morning.
However, they started running a motor which made a terrible noise from about pm. Even after repeated complaints they put it off only at am. Then they started running it again at am and kept it on till past am. As a result, we could not sleep most of the night, and my son had too give his exam in that condition. The person at the reception, a Mr Chandra, was very rude and did not know how to behave with guests. Also, some road repair works were going on near the hotel, and the approach road was partly under water.
The complimentary breakfast was not so bad. The room No , supposed to be a deluxe one, was line a rat hole. The flush in the washroom stopped working in the morning when it was needed most. When I asked for the complaint book before checking out, they gave me a non-specific register. Hotel Hiland and Hiland Inn are two hotels under the same management. The two hotels are located close by on the same road, adjacent to Hotel Gateway.
Out of the two, Hiland Inn is a recent construction while Hiland is relatively older. About Hiland Inn: The hotel does not have a restaurant but the meals can be arranged on order. Rooms are small but manageable. Lift cannot accommodate more than adults at a time. Room service is ok. Tea maker was available in the room but basic ingredients such as tea bags, milk sugar have to be called for and provided in limited quantities.
