We arrived at pm from a whole day of travel. My husband and 2 sons, 19 years and 6 years. In the lobby was a woman who appeared to be intoxicated and began chatting with my sons as we checked in. She stated she just wanted to practice her English. We booked thru Expedia and were told we could have a room with 2 beds and a rollaway.
Upon arrival they said they only have 2 double beds. We went to our room and about 15 mins later the front desk had sent a additional bed. Actually it was a top mattress that was ripped on the side with stains on it. Absolutely disgusting. My husband went with our 6 year old to the ice machine and was then cornered by the woman from the lobby. She approached very close and asked him "Do you like me?
Our son was very distraught over this and we had booked a room for our return flight home. The entire trip he kept asking if we had to go to that hotel. Unfortunately, it was paid already thru Expedia. I spoke with the manager upon our return at the end of the trip and he said he would talk with the other managers on protocol. It is apparent that this hotel not only allows prostitutes to lounge in their lobby but appears to have some contract It is apparent that this hotel not only allows prostitutes to lounge in their lobby but appears to have some contract with them.
Very alarming! Thank you very much for alerting us about this regrettable incident. First, we would like to assure you that our hotel and staff does not promote prostitution in any way. Our guests safety and comfort is our number one priority and we are conducting a serious investigation regarding the reported situation.
Once again, we truly appreciate your feedback; we will contact you shortly. We stayed at this hotel when our flight out of San Jose was cancelled. The hotel has free international calls, which was a lifeline for us.
