Contact us. Recommendations for pregnant women tend to vary for each woman. It is recommended that you contact your doctor before taking a trip, especially for high-risk pregnancy situations. Passengers with special needs are those persons who, due to a physical or mental disability, are limited in their capacity to carry out various activities, either on a temporary or permanent basis, or who have a history of a limitation. Please let us know if you require any special assistance and we will do everything possible to meet your needs and make your flight an enjoyable one.
Those customers with mental disorders that are hospitalized must travel with a certified assistant for the entire length of the trip. To ensure the safety of all passengers, including those with special needs, some passengers need to travel with an escort. Situations that are required escorts are:.
It is important to remember that the escort needs to be able to look for all the special and medical needs of the passenger. The escort must be over 18 years old. In order to apply the discount, passengers should bring a medical certificate or document stating the need to travel with an escort at the sales offices.
Our personnel at the boarding gate provide verbal information about flights; including announcements prior to boarding and regarding any delays. We ask that our customers with sensory handicaps let a member of our personnel know of their special needs at each contact point in the airport. Every Copa Airlines airplane has safety instruction cards in Braille for sight-impaired customers. Our onboard crew will also provide individual safety instructions for customers needing special help prior to take-off.
Please inform our boarding area personnel should you require this information, in order that they might convey this information to our on-board personnel. Passengers may request individual safety instructions to ensure that they understand the safety instructions. These individual instructions include an explanation of where and when to exit the airplane and a questionnaire about the best way to help the customer.
